Refund Policy
Last updated: 4 June 2026 · Effective: 4 June 2026
📱 Where you paid decides how you refund
MyShop Billing is paid one of two ways: Google Play (Android app) or Razorpay (Web app). Google Play purchases are refunded by Google; Web (Razorpay) purchases are refunded by us. Use the matching section below.
1. Android — Refund via Google Play
Follow these steps to request a refund through Google Play:
1
Open the Google Play Store app on your Android device and tap your profile icon (top right).
2
Go to Payments & subscriptions → Subscriptions.
3
Find MyShop Billing and tap it.
4
Tap "Report a problem" or "Request a refund" and follow the prompts.
You can also submit a refund request directly on the web:
Request Refund on Google Play →
2. Google Play Refund Timeline
- Within 48 hours of purchase: Refund is almost always approved automatically by Google Play.
- After 48 hours: Google Play reviews requests on a case-by-case basis. We recommend contacting Google Play Support directly.
- Approved refunds typically appear in your account within 3–5 business days, depending on your payment method.
3. Web — Refund via Razorpay
If you subscribed on the Web app, your payment was processed by Razorpay (UPI / card / netbanking). To request a refund, contact us directly with your registered email and the payment date:
- 📧 info@myshopbilling.in or 💬 WhatsApp +91 94950 84610
- Eligible refunds are approved within 2 working days and processed back to your original payment method via Razorpay; the amount typically reflects in 5–7 business days depending on your bank.
- As with Google Play, completed months are non-refundable and subscriptions are not prorated.
4. Cancelling Your Subscription
To stop future billing, cancel your subscription before the next renewal date:
- Android (Google Play): Play Store → Profile → Payments & subscriptions → Subscriptions → MyShop Billing → Cancel subscription.
- Web (Razorpay): Web subscriptions do not auto-renew unless you set up auto-pay; otherwise they simply expire at the end of the paid period. To stop an auto-pay mandate, contact us at info@myshopbilling.in.
- Your access continues until the end of the current billing period — you will not be charged again after cancellation.
- Cancelling does not automatically issue a refund for the current period.
5. Free Trial
MyShop Billing offers a 15-day free trial with full features — no credit card required. You are not charged anything during the trial. If you do not upgrade before the trial ends, your account is automatically downgraded and no charge is made.
6. What We Cannot Refund
- Partial months — subscriptions are billed monthly and are not prorated.
- Refund requests submitted after the platform's allowed window (Google Play: up to 2 years; Razorpay/Web: please raise within a reasonable time of the charge).
7. Contact Us
If you have questions about your subscription or need help with a refund request, we're happy to assist:
Note: We can help guide you through the Google Play refund process but all actual refund decisions and processing are handled by Google.